Shipping

Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Information regarding each product and its unique lead time (shipping time frame) can be found on each product page. Please note, all lead times are subject to change. Once an item is ready to ship, you’ll receive a confirmation email with a tracking number to view the carrier information and transit details.  

Here is a breakdown of the delivery methods you can expect for each category of item in your order:  

Small Parcels and Decor Pieces 

These items will ship from our Fulfillment Center and will be carefully placed right on your doorstep.  

Smaller Furnishings

Smaller furniture pieces, including nightstands, side tables, end tables, coffee tables, poufs, ottomans, lounge chairs, table lamps, floor lamps, and other large lighting fixtures that do not include assembly will be delivered to your doorstep or driveway.  

Larger Furnishings

Larger-scale furniture pieces, including sofas, cabinets, beds, dressers, and dining tables will be delivered via a delivery agent who is local to your area. For these shipments, you can expect a call to schedule a delivery date and time that works best for you, within the agent’s operating hours.  

*Please note:   

• -You must be present to provide a signature at the time of delivery for these shipments.  

• -Ensure that a path is cleared for entry into your home and that there is plenty of space for the delivery agent to gently bring the piece indoors.  

• -Not all items include full assembly, trash disposal, or full white-glove delivery service. 

• -Items can only be delivered to the original shipping address noted at checkout.  

If you need clarification on how a piece will be delivered, please reach out to our Customer Experience Team at orders@heuerdesigncollective.com with your order number and we will happily assist you.  

A Note on Delivery

Please note that items can only be delivered to the original address specified during the checkout process. To ensure a smooth delivery experience, kindly provide an active phone number and email address during checkout to enable your local delivery agent to arrange a convenient delivery time with you. Heuer Design Collective adheres to a policy of not holding items beyond 5 business days if a delivery has not been scheduled. After this period, the customer assumes responsibility for any storage fees incurred. Please be aware that in such cases, items may be returned by the carrier, and under such circumstances, refunds will be issued in the form of store credit only less return shipping and a 15% restocking fee.

Any damage or loss occurring to items beyond the specified timeframe is not the responsibility of Heuer Design Collective. We appreciate your understanding and cooperation regarding our delivery policy. Should you have any further questions or require assistance, our dedicated Customer Experience Team is ready to assist you.

DAMAGED ITEMS:  

If your item arrives damaged, please notate it at the time of delivery on the agent’s Proof of Delivery form. if applicable. Please then contact our Customer Experience Team at orders@heuerdesigncollective.com and we will take care of this issue ASAP. Please include your order number and, where possible, photos of the damage and packaging, to aid our team in best assisting you. 

INTERNATIONAL OR NON-DOMESTIC ORDERS 

Unfortunately, we do not currently ship to Alaska, Hawaii, U.S. territories, or any countries outside of the U.S.  Heuer Design Collective is not responsible for any damaged or defective pieces that are shipped to or through a freight forwarding company.    

Returns:

GENERAL POLICY: 

We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 30 days of delivery.

Due to our delivery/shipping methods please email orders@heuerdesigncollective.com to initiate your return and we will provide you with the information to move forward including the proper address.  

Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender. Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.   

RUGS & LIGHTING RETURNS: 

All rugs and lighting incur a 15% restocking fee per piece, per return. Pieces must be unused, uninstalled, and in their original packaging. Customized lighting is final sale.  

MIRRORS: 

Please contact our Customer Experience Team at orders@heuerdesigncollective.com to obtain an RMA form and/or a factory return label.   

ARTWORK: 

All artwork is made-to-order and is final sale.   

VINTAGE: 

All vintage is final sale.

FURNITURE: 

All furniture is final sale.  

CUSTOM UPHOLSTERY AND MADE-TO-ORDER PIECES:  

All custom upholstery and made-to-order pieces are final sale.  

SWATCHES: 

All swatches are final sale. 

FINAL SALE & CLEARANCE ITEMS: 

All items ending in $0.99 are final sale.